ITIL Training

ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation.

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide such benefits as:

• reduced costs
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• standards and guidance
• improved productivity
• improved use of skills and experience
• improved delivery of third party services through the specification of ITIL or BS15000 as the standard for service delivery in services procurement

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

ITIL Foundation Course

This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialised organisational capabilities for providing value to customers in the form of services.

Audience

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organisation.

Benefits to You

• Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business’ IT service model
• Understand how IT and the Business can collaborate to improve overall productivity and efficiency
• Learn to move the reactive relationship between IT and users to a proactive relationship
• Learn IT Service Management concepts via exciting and interactive training

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