Deverill

Operate

Often Information Technology is a means to an end, not an end in itself.

Its real value lies in supporting an organisation’s goals, efficiently and effectively.

Today, more and more organisations are becoming conscious that certain areas of their IT could be delivered more efficiently; more effectively.
   
Operate addresses these issues by offering a range of services to unburden a business from unnecessary IT overheads.

Operate can be comprised of many options, but two elements are core to freeing your key IT personnel from repetitive, non-productive duties: Service Desk and System Monitoring.

Service Desk provides a single point of ‘helpdesk’ contact with experts in everyday applications such as Word and Excel, to specialists in sophisticated structural systems such as Windows Server, SQL Server and Exchange. Service Desk can be used to enhance your existing IT support or as a substitute resource to improve efficiency.

Service Desk promotes a productive, uninterrupted working week for your staff through swift problem resolution, avoiding unsustainable overheads associated with resourcing the in-house specialists demanded by today’s complex, multiple systems.

System Monitoring ensures that the foundations of your IT systems remain solid and fit to deliver their intended benefits, again at a lower cost than could ever be performed by in-house staff.

Remotely watching over all your core systems across multiple locations, System Monitoring enables your organisation to concentrate on doing what it does best; delivering value added services to your customers.

System Monitoring operates 24/7, detecting everything from security vulnerabilities and backup failures to hardware issues, core application glitches and operating system abnormalities.

Here’s a typical scenario. It’s 3pm and a software service has suffered a failure deep within your email system. Unnoticed by your staff, emails are no longer being delivered, causing massive disruption to the service you provide to your customers. Only hours later is the problem detected; hours of frayed tempers, fire-fighting and wasted time lies ahead.

Operate brings an alternative outcome. At 3pm precisely, the Operations Team were automatically alerted at Deverill’s UK Network Operations Centre and our experts went to work. Within minutes the problem was located, diagnosed and resolved, avoiding business disruption and leaving Customer Service unaffected. A productive day’s work continues.

To learn more about the Operate advantage, please telephone our Support Services specialist Mark Thomas on 01202 785 106 or email supportservices@deverill.co.uk.

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  Assist
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  Operate
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  Manage
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  Servicedesk support