Latest Events

This briefing will provide the basic information and principles around the latest version of ITIL® Service Management.  It will provide an introduction to the ITIL® service management framework, the structure and basic concepts and an understanding of the core principles of ITIL® practices for Service Management.

This briefing is aimed at all stakeholders in Service Management including Business Executives, IT Service Managers and Service Management professionals who require an introduction to ITIL® Version 3 and Service Management best practice.

Overview of ITIL

• What is ITIL?
• What is Service Management?
• The Benefits of ITIL and Service Management
• ITIL Qualifications and Training Options

Overview of the Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Deverill Training are running a series of “Interested In” briefing sessions over the next few months on key topics for 2010. These briefing sessions are aiming to educate and inform senior managers, business decision makers and IT professionals. Other upcoming briefings are:

• “Interested In” the New Desktop: Windows 7 & Office 2010
• “Interested In” the New Server Technologies: Microsoft Windows Server 2008R2, Exchange 2010, Hyper V and SharePoint 2010

After the success of the PRINCE2 briefing session held in April, Deverill are planning a further briefing in the summer, dates to be confirmed. To register your interest for this event please email Janet.Churchill@Deverill.co.uk.